Website Owner’s Manual

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Congratulations!

Your new website is live!

Let me be the first one to congratulate you on the successful launch of your brand new website!

As part of your post-launch I wanted to provide you with some very important information about your website.

Please take a moment to review, fill out, and file away this document somewhere safe.

My clients tell me this often comes in handy (especially if you run into a question or issues)— so I wanted to make sure you had a copy.

If you ever have any questions, don’t hesitate to ask!

All the best,

Your Name
Your Company Name Your Website
Your Phone
Your Email

Technical Details

Important information about your website.

URL / Website Address Login URL
Username
Password Reset Hosting Provider Server IP Address Domain Registrar

DNS Records
Email Provider
Content Delivery Network Content Management System Theme
Builder

https://
https://
Username
https://
Hosting Provider Name 1.1.1.1

Domain Registrar Name DNS Provider Name Email Provider Name CDN Provider Name WordPress

Theme Name Builder Name

Premium Software

Your licensed software.

The software listed below requires a paid license for updates (including security updates) and support.

Plugin 1 Name

https://

Plugin 2 Name

https://

Plugin 3 Name

https://

Plugin 4 Name

https://

Plugin 5 Name

https://

$38/yr

$8/mo

$99/yr

$120/yr

$49/yr

Maintenance Schedule

Daily, weekly, monthly, and annual required website maintenance.

DAILY

Uptime monitoring
Security monitoring
Website & Database backups

MONTHLY

Monitor Traffic & Search Engine Rankings

Clean Database
Test Loading Time Search for Broken Links

Check for Search Console Errors/Issues

WEEKLY

Plugin/theme updates Malware scans
Visual inspection

ANNUALLY

Review WordPress Setup
Review Content for Updates
Renew Hosting, Domain, & Licenses

Maintenance Assignments

Assign personnel to perform maintenance tasks

SOFTWARE UPDATES

The person responsible for keeping my plugins & software up to date to minimize security risks and ensure stability is:

Name Email/Phone

SERVER MAINTENANCE

The person responsible for ensuring my server is online and performing up to standard is:

Name Email/Phone

SECURITY

The person responsible for addressing any security issues (including SSL certificate malware, and hacks) with my website is:

Name Email/Phone

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Maintenance Assignments

(continued)

BACKUPS

The person responsible for scheduling and ensuring the proper storage of my backups is:

Name Email/Phone

TECHNICAL SUPPORT

The person responsible for answering questions related to any technical support with my website is:

Name Email/Phone

BILLINGS/PAYABLES

The person responsible for paying all invoices throughout the year for my hosting, domain, software, & licenses is:

Name Email/Phone

Troubleshooting

Get help for common issues.

My software/plugins won’t update.

Your license might not be connected, or could have expired. Check with your Software Updates, Billing, and/or Technical Support contact to investigate the issue.

An element on my website isn’t working like it used to.

Your license might not be connected, or could have expired. Check with your Software Updates, Billing, and/or Technical Support contact to investigate the issue.

My email is not sending and/or receiving.

Depending on your email provider, you might need to check with your host or individual provider (like Google Workspace) to troubleshoot the issue. Refer to your Technical Support contact.

My email is going to SPAM.

If your website is not through a premium email provider (like Google’s Workspace) it is likely you are on a shared email server through your host. There is no real “fix” for this issue other than changing your email provider.

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Troubleshooting

(continued)

I’m getting emails (or calls) telling me there’s a problem with my website.

When you register a new website it is public record. Companies from all over the globe will send you mass emails in hopes you will hire them to “fix” a problem that probably does not exist. Speak with your Technical Support contact or contact me directly to verify if there is an issue.

My website is not loading.

Your server is likely down. This could be due to an outage, lack of resources, or possibly a delinquent payment. Contact your hosting provider for more information. Try running your website through this site to see if it’s an isolated issue for just you, or more if it’s down for everyone.

My website is loading very slowly.

Typically this is due to a lack of resources with your host. Check with your hosting provider to find a solution. You can test the loading speed at GTMetrix. If this is only on a page you recently created you may not have it completely optimized. Check with your Technical Support contact.

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Troubleshooting

(continued)

My website has a security warning.

Most often this is due to an issue with your SSL certificate which can display a “unsecure website” warning. Talk to your Security contact, SSL provider, or host about possible solutions.

My website is redirecting to a different website.

You’ve been hacked! No fear, your Backup contact should be able to deploy a copy of your website from before the attack. Make sure to coordinate with your Security contact to ensure the problem is solved and won’t happen again.

I made a mistake! Can I “undo” my changes?

Yes! If your Backup contact is making regular backups of your site, you can easily roll back to a previous version before you made the mistake.

Did you know we offer maintenance plans that cover all the tasks and duties outlined in this document? If you are short on time, or lack the technical ability to carry out these important tasks, we’re here to help!

Learn more at: https://yourcareplanpage.com

Your Name
Your Company Name Your Website
Your Phone
Your Email